Terms of Service

1. Agreement and eligibility

To use the Service you must be at least 18 years old and competent to contract under the Indian Contract Act, 1872, or the equivalent law of your jurisdiction. If you are between 13 and 18, you may use the Service only through an account opened and supervised by a parent or legal guardian who accepts these Terms on your behalf and is responsible for your activity. The Service is not offered to anyone under 13.

If you accept these Terms on behalf of a company, partnership, or other organisation, you represent that you have authority to bind that organisation, and “you” means that organisation. You must not use the Service if you are barred from doing so under applicable law, including sanctions and export control law described in Section 20.

These Terms incorporate the Privacy Policy, which describes how we handle personal data, and any plan, pricing, or feature documentation we publish on riverx.app.

2. Definitions

• Input — prompts, instructions, code, files, images, data, credentials, connected repositories, and anything else you submit to the Service.
• Output — code, text, files, configuration, images, and other material the Service generates in response to Input.
• Your Content — Input and Output together, plus anything you host, deploy, or publish through the Service.
• Project — a workspace, its files, any attached database, its previews, and any deployment produced from it.
• Wallet — the prepaid balance held against your account and drawn down as you use paid features.
• Model Provider — a third party that hosts or serves an AI model made available through the Service.
• End User — anyone who visits, uses, or submits data to a site or application you deploy through the Service.

3. Changes to these Terms

We may update these Terms as the Service changes or the law requires. When we make a material change we will update the “Last updated” date above and give reasonable advance notice by email or an in-product notice before the change takes effect. Changes apply prospectively only; they do not alter rights or obligations that accrued before the effective date.

Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Service and close your account before the effective date. We may also change or discontinue features, plans, and limits, as described in Sections 5 and 7.

4. Accounts and security

• You must provide accurate registration details and keep them current. Accounts are personal to you or your organisation and may not be shared, resold, or transferred without our written consent.
• You are responsible for safeguarding your credentials — including any Google account used to sign in — and for all activity that occurs under your account, whether or not you authorised it.
• You must notify us at support@riverx.app promptly if you suspect unauthorised access, credential compromise, or any other security incident affecting your account.
• You must not create accounts by automated means, register multiple accounts to evade limits, bans, or the free-tier allowance, or impersonate another person or organisation.
• Any API key, token, or secret we issue to you is confidential, must be stored securely, and may be rotated or revoked by us where we reasonably believe it has been exposed or misused.

5. The Service

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Service for your internal business or personal purposes. All rights not expressly granted are reserved.

The Service composes several distinct capabilities — a chat-driven editor, isolated containerised workspaces, a catalogue of AI models routed through third-party gateways, optional per-project SQLite databases, live previews, one-click deployment, and custom domain connection. Availability of any individual capability may depend on your Wallet balance, applicable usage limits, the Model Provider you select, and the availability of the third-party infrastructure described in Section 12.

We may add, modify, deprecate, or withdraw features, models, templates, and limits at any time. Where a change would materially reduce core functionality you are actively relying on, we will use reasonable efforts to give advance notice. Workspaces are compute resources, not backup storage: idle workspaces are stopped automatically, and you are responsible for keeping your own copies of anything you cannot afford to lose — for example by connecting a Git repository or exporting your files.

6. Free tier and fair use

The free tier provides a limited daily allowance of requests and usage against a restricted set of models, and is offered as a trial of the Service. Sites deployed on the free tier may carry RiverX branding. Published limits are described on our pricing page and may change; we may also apply undisclosed technical safeguards against abuse.

Free-tier access is a revocable licence, not a contractual entitlement. We may reduce, suspend, or withdraw it at any time, with or without notice, and we may refuse it where we reasonably believe an account exists to circumvent limits — for example through multiple registrations, automated sign-ups, or shared infrastructure used to multiply allowances. Adding funds to your Wallet replaces the free daily allowance with pay-per-use billing.

Whether you are on the free tier or paying, you must not use the Service in a way that imposes an unreasonable or disproportionate load on our infrastructure or that of our providers, including cryptocurrency mining, sustained automated request loops, bulk scraping, or resale of raw model access.

7. Wallet, pricing, taxes, and refunds

How billing works

Paid usage is prepaid. You add funds to your Wallet through our payment processor, and usage is debited from that balance as you generate, build, and deploy. There is no subscription and no recurring charge. Charges are metered against the model and infrastructure usage each request actually consumes, at the rates in effect when the usage occurs, and your balance and usage history are visible in your dashboard.

Payments and payment data

Payments are processed by our third-party payment processor. We do not receive or store your full card number. By adding funds you agree to the processor’s terms and authorise the charge. You represent that you are authorised to use the payment method you provide, and you are responsible for any fee your bank or card issuer applies, including foreign-transaction and currency-conversion fees.

Processing fee

Each Wallet top-up carries a processing fee, shown as a separate line before you pay and again on your receipt. It covers payment processing and the cost of purchasing provider credit, and it is charged once, at the time you add funds. We may change the fee prospectively; the fee shown at checkout is the fee that applies to that top-up.

Taxes

Amounts shown are in US dollars and are exclusive of taxes unless stated otherwise at checkout. You are responsible for all sales, use, VAT, GST, and similar taxes and duties arising from your purchase, other than taxes on our net income. Where we are required to collect a tax — including Indian GST — it will be added at checkout and shown on your invoice. If you are required to withhold any tax, you must gross up so that we receive the full amount stated.

Refunds and expiry

Wallet balance does not expire while your account remains in good standing. Except where a refund is required by applicable consumer law, or where we choose to grant one at our discretion, Wallet top-ups and consumed usage are non-refundable, and unused balance is not redeemable for cash. Usage already consumed — including usage that produced Output you did not find useful — is not refundable, because the underlying model and infrastructure cost has already been incurred.

We may change prices, rates, and limits prospectively. Price changes do not apply retroactively to usage already billed or to funds already in your Wallet at the previous rate schedule for usage already completed. Statutory rights you have as a consumer, including under the Consumer Protection Act, 2019, are not affected by anything in this Section.

8. Your Content and the licence you grant us

As between you and us, you retain all right, title, and interest in Your Content. We claim no ownership of your Input, and we do not sell Your Content.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, cache, copy, transmit, reformat, display, and otherwise process Your Content solely to operate, secure, and support the Service — including sending Input to the Model Provider you select, running your Project in a workspace, generating previews, and publishing your deployments. This licence exists only for as long as we need it for those purposes and terminates when Your Content is deleted, save for backup copies that expire on our ordinary retention cycle and copies we must retain by law.

You represent and warrant that you own or have all rights, licences, and permissions necessary to submit Your Content and to grant the licence above, and that Your Content and our permitted processing of it do not infringe or misappropriate any third-party right or violate any law.

Do not submit material you are not entitled to share, and do not submit government identifiers, payment card data, health records, biometric data, or other sensitive categories of personal data into prompts, project files, or databases unless you have a lawful basis and appropriate safeguards. The Service is not designed or certified for regulated workloads such as PCI-DSS cardholder environments or HIPAA-covered health data.

9. AI-generated Output

As between you and us, and subject to your compliance with these Terms and the relevant Model Provider’s terms, we assign to you whatever rights we may have in the Output generated from your Input, so that you may use it for any lawful purpose.

Do not use Output in any high-risk setting where failure could lead to death, personal injury, or severe physical, environmental, or financial harm — including medical devices, transport control, critical infrastructure, weapons systems, or automated decisions with legal or similarly significant effects on individuals — without independent expert review and appropriate human oversight.

10. Acceptable Use Policy

You must not use the Service, and must not permit anyone else to use it, to do or attempt any of the following. This list is illustrative, not exhaustive.

Unlawful and harmful content

• Generate, host, or distribute child sexual abuse material, content sexualising minors, or non-consensual intimate imagery. We report such material to the appropriate authorities.
• Create content that incites or facilitates violence, terrorism, self-harm, or the harassment, intimidation, doxxing, or targeted abuse of any person or group.
• Publish content that is defamatory, obscene, hateful, or unlawful in India or in any jurisdiction where it is made available, including material prohibited under the Information Technology Act, 2000 and rules made under it.
• Infringe any copyright, trademark, patent, trade secret, publicity, or privacy right.

Deception and fraud

• Build or operate phishing pages, fake login flows, fraudulent stores, deceptive investment or cryptocurrency schemes, or any site designed to obtain money, credentials, or personal data by deception.
• Impersonate a person, brand, or public body, or misrepresent AI-generated material as human-authored where doing so is deceptive or unlawful.
• Generate political disinformation, synthetic media of real people without consent, spam, or coordinated inauthentic activity.

Security and infrastructure abuse

• Develop, host, or distribute malware, ransomware, spyware, botnets, exploit kits, credential stuffers, or tooling whose primary purpose is unauthorised access to systems or data.
• Probe, scan, or test the vulnerability of the Service or our providers’ systems, break or circumvent authentication, rate limits, sandboxing, or container isolation, or access another user’s workspace, database, or data.
• Interfere with the Service through denial-of-service traffic, resource exhaustion, cryptocurrency mining, proxying or tunnelling unrelated traffic, or running workloads unrelated to building and operating your Project.
• Reverse engineer, decompile, or attempt to derive the source code, model weights, prompts, or underlying architecture of the Service, or use the Service to build a competing product or to train a competing AI model.
• Scrape or bulk-extract the Service, resell or sublicense raw model access, or use automated means to access the Service other than through interfaces we document.

Privacy and data

• Process personal data through the Service without a lawful basis, adequate notice to data subjects, and any consent the law requires.
• Collect data from End Users of your deployed sites in a manner that violates applicable privacy law or your own published policy.

11. Your responsibilities as a publisher

When you deploy a site or application through the Service, you — not RiverX — are its operator and publisher. We provide hosting and tooling; we do not review, endorse, or take editorial responsibility for what you publish.

• You are responsible for the legality of your deployed site, for its terms and privacy notice, for cookie and consent requirements, and for accessibility obligations that apply to it.
• If your site collects personal data from End Users, you are the controller (or equivalent) of that data. You must publish your own privacy notice, obtain any required consent, and honour End User rights requests. See the corresponding section of our Privacy Policy.
• If you enable payments on your site, you contract directly with your own payment provider and are responsible for compliance with its rules, with card network rules, and with consumer, tax, and refund law applicable to your customers. RiverX is not a party to those transactions and is not a payment intermediary for them.
• If you connect a custom domain, you must own or be authorised to use it, and you are responsible for its DNS configuration and renewal.
• You must not remove or obscure RiverX branding where the tier you are on requires it to be displayed.

12. Third-party services and models

The Service depends on third parties for authentication, model inference, hosting, deployment, databases, storage, caching, payments, and media. Those services are provided under their own terms and privacy policies. The categories of infrastructure and model provider we rely on are described in the Privacy Policy, and we will name the specific providers on request.

We do not control third-party services and are not responsible for their acts, omissions, availability, content, pricing, or changes to their terms. Model catalogues, capabilities, context limits, and rates change frequently and outside our control; a model available today may be withdrawn, re-priced, or rate-limited by its provider without notice to us. Where you select a specific model, you also accept that Model Provider’s usage policies, and you must not use it in a way those policies prohibit.

Where you connect a third-party account to the Service — such as a code repository, domain registrar, or payment provider — you authorise us to access and use it as needed to deliver the feature you enabled, and you remain bound by that third party’s terms.

13. Our intellectual property and your feedback

The Service, including its software, interfaces, designs, templates we author, documentation, and the RiverX name and logo, is owned by us or our licensors and protected by intellectual property law. These Terms grant you no rights in our trademarks, and you may not use them without our prior written consent except to refer factually to the Service.

Templates and starter projects we make available may include third-party open-source components licensed under their own terms; you must comply with those licences when you use, modify, or distribute them.

If you send us feedback, suggestions, or feature requests, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate them without obligation, attribution, or compensation to you. Feedback is given voluntarily and is not confidential.

14. Copyright complaints and unlawful content

We respond to properly substantiated notices about content hosted or deployed through the Service. To submit a notice, email support@riverx.app with the subject line “Content complaint” and include:

1. your name, address, telephone number, and email address;
2. identification of the work or right you claim has been infringed or violated;
3. the exact URL of the material you are complaining about, so we can locate it;
4. a statement that you have a good-faith belief the use is not authorised by the rights holder, its agent, or the law;
5. a statement, made under penalty of perjury where applicable, that the information in your notice is accurate and that you are the rights holder or authorised to act on their behalf; and
6. your physical or electronic signature.

We will acknowledge a valid complaint within 15 days and may remove or disable access to the material while we assess it. If your material was removed and you believe that was a mistake, you may send a counter-notice to the same address containing the same identifying information, the material’s location, and a statement of the basis on which you believe the removal was in error. We may restore material after a counter-notice unless the complainant notifies us of legal proceedings. We may terminate the accounts of repeat infringers.

Notices under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and any other request to remove unlawful content, should be sent to the Grievance Officer at the address in Section 24. We act on valid orders from a court or an authorised government agency in accordance with law.

15. Beta and preview features

We may label features as beta, preview, experimental, or early access. Those features are provided for evaluation, may be unstable or incomplete, may change or be withdrawn at any time, and are excluded from any availability commitment and from the support commitments we otherwise offer. They are provided “as is” and your use of them is at your own risk. Data created only within a beta feature may not be preserved when the feature changes or ends.

16. Suspension, termination, and what happens to your data

You may stop using the Service and close your account at any time from your account settings or by contacting us. Closing your account does not entitle you to a refund of unused Wallet balance except where required by law.

We may suspend or terminate your access, in whole or in part, if you materially breach these Terms; if your use creates a security, legal, or operational risk to us, our providers, or other users; if required by law or by a provider; if your payment is reversed or disputed; or if your account has been inactive for an extended period. Where the breach is capable of remedy and there is no ongoing risk, we will give you notice and a reasonable opportunity to remedy it before terminating.

We may also discontinue the Service entirely. If we do, we will give at least 30 days’ notice where reasonably practicable, allow you to export Your Content during that period, and refund any unused Wallet balance.

On termination, your right to use the Service ends immediately, active deployments may be taken offline, and workspaces and databases may be deleted. Unless we are prohibited from doing so or must retain data by law, we will make Your Content available for export for 30 days after termination, after which it may be permanently deleted. Deletion timelines for backups and logs are described in the Privacy Policy. Sections that by their nature should survive — including 8, 9, 13, 17, 18, 19, 22, and 23 — survive termination.

17. Disclaimers

To the maximum extent permitted by law, the Service, including all Output, templates, previews, deployments, and third-party components, is provided “as is” and “as available”, with all faults and without warranty of any kind, whether express, implied, statutory, or arising from course of dealing or usage of trade.

We expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, that any Output will be accurate, secure, lawful, original, non-infringing, or fit for your purpose, or that any data will not be lost or corrupted.

We provide no service-level commitment or uptime guarantee unless we have agreed one with you in a separate signed written agreement. Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited, including non-excludable statutory rights of consumers; where such rights apply, our liability is limited to the minimum extent the law permits.

18. Limitation of liability

To the maximum extent permitted by law, neither we nor our affiliates, directors, employees, or suppliers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, anticipated savings, or data, or for business interruption, security breach, cost of substitute services, or loss arising from Output you relied on, however caused and on any theory of liability, whether in contract, tort (including negligence), strict liability, or otherwise, and even if we were advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total amount you actually paid us for the Service in the 6 months immediately preceding the event giving rise to the claim, or (b) US $50.

These limitations apply in aggregate across all claims and are an essential basis of the bargain between us: the Service is offered at its current prices, including free of charge, only because of them. They do not apply to liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for wilful misconduct — and do not limit non-excludable consumer rights.

19. Indemnity

You will defend, indemnify, and hold harmless RiverX and its affiliates, officers, directors, employees, and agents from and against any third-party claim, demand, proceeding, loss, liability, damage, fine, penalty, cost, and expense (including reasonable legal fees) arising out of or relating to: (a) Your Content, including any claim that it infringes or misappropriates a third-party right; (b) your deployed sites and your dealings with End Users or customers; (c) your use of the Service in breach of these Terms or applicable law; (d) your breach of any Model Provider’s or other third party’s terms; or (e) your handling of personal data.

We will notify you promptly of any claim covered by this Section, give you reasonable cooperation at your expense, and let you control the defence — provided that you may not settle any claim in a way that imposes any obligation or admission on us without our prior written consent, and we may participate with counsel of our choosing at our own expense. This indemnity does not apply to the extent a claim arises from our own wilful misconduct.

20. Export control and sanctions

You represent that you are not located in, ordinarily resident in, or organised under the laws of any country or territory subject to comprehensive trade sanctions, and that you are not listed on any applicable restricted-party or denied-persons list maintained by India, the United States, the United Kingdom, the European Union, or the United Nations. You must not export, re-export, or make the Service or any Output available to any such person, entity, or destination, or use the Service for any purpose prohibited by applicable export control law, including nuclear, chemical, biological weapons, or missile technology end uses.

21. Force majeure

Neither party is liable for any failure or delay in performance (other than an obligation to pay amounts due) caused by events beyond its reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil unrest, labour dispute, government action, change in law, power or internet failure, cyber attack, or the failure, suspension, or discontinuation of a third-party provider or Model Provider.

22. Governing law and dispute resolution

Which law governs these Terms, and where disputes are resolved, depends on where you live. In this Section, a “US User” means a user who is resident in, or whose principal place of business is in, the United States or its territories. Everyone else is a “Non-US User”.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Step 1 — Informal resolution first (applies to everyone)

Before starting arbitration or court proceedings, please email support@riverx.app with a written description of the dispute, the relief you seek, and enough detail for us to investigate. Both parties will attempt in good faith to resolve the matter within 30 days of that notice, and the limitation period in this Section is paused while they do. Most issues are resolved at this stage.

Step 2A — If you are a US User

These Terms and any dispute arising out of or relating to them or the Service, including non-contractual disputes, are governed by the laws of the State of Delaware and applicable US federal law, without regard to conflict-of-laws rules.

If the dispute is not resolved under Step 1, you and we agree to resolve it by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, or its Commercial Arbitration Rules where you are using the Service for business purposes. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. The arbitration will be before a single arbitrator, conducted in English, and seated in Wilmington, Delaware — though if you are an individual consumer, you may elect to have the hearing held remotely or in the US federal judicial district where you live. The arbitrator may award any relief a court could award on an individual basis, and judgment on the award may be entered in any court of competent jurisdiction. Arbitration fees are allocated under the applicable AAA rules; where those rules require us to bear the cost of a consumer arbitration, we will.

If 25 or more claimants submit demands for arbitration raising substantially similar claims and are represented by the same or coordinated counsel, the demands will be administered in sequential batches of no more than 50 at a time, with the limitation period tolled for claims awaiting their batch. This keeps coordinated filings workable for both sides and does not limit any individual claimant’s rights.

If the agreement to arbitrate is found unenforceable as to a particular claim, or if you opt out, that claim will be brought exclusively in the state or federal courts located in Wilmington, Delaware, and you and we consent to personal jurisdiction and venue there.

Step 2B — If you are a Non-US User

These Terms and any dispute arising out of or in connection with them or the Service, including non-contractual disputes, are governed by the laws of India, without regard to conflict-of-laws rules.

If the dispute is not resolved under Step 1, it will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement between the parties or, failing agreement, in accordance with that Act. The seat and venue of arbitration is India, and the language of the proceedings is English. The award is final and binding, and judgment on it may be entered by any court of competent jurisdiction. Each party bears its own costs unless the arbitrator orders otherwise. Subject to that arbitration provision, the courts at India have exclusive jurisdiction.

Provisions that apply to everyone

• Individual claims only. Claims must be brought on an individual basis. To the extent permitted by law, neither party may bring a claim as a class, collective, consolidated, or representative action, or act as a private attorney general, and the arbitrator may not consolidate claims of more than one person without the consent of all parties. If this waiver is held unenforceable as to a particular claim or form of relief, that claim or relief is severed and heard in court, while the rest of this Section continues to apply.
• Interim relief. Either party may seek urgent interim or injunctive relief from a court of competent jurisdiction, including to protect intellectual property or confidential information, without waiving the arbitration provision.
• Time limit. Any claim relating to the Service must be brought within one year of the date the claim arose, or within the shortest period the applicable law permits if it does not allow that limit.
• Consumer protections. If you are a consumer, nothing in this Section deprives you of the protection of the mandatory consumer law of your country or state of residence, or of your right to bring proceedings in the courts that law makes available to you.
• Changes. If we materially change this Section, the change applies only to claims arising after its effective date, and we will give you notice and a fresh opportunity to opt out of arbitration where it applies to you.

23. General terms

• Entire agreement. These Terms, together with the Privacy Policy and any documentation referenced in them, are the entire agreement between us about the Service and supersede all prior understandings on that subject.
• Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions stay in full force.
• No waiver. Our failure to enforce any provision is not a waiver of it, and any waiver must be in writing to be effective.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of substantially all our assets, on notice to you.
• No third-party beneficiaries. These Terms do not create rights for anyone who is not a party to them, except that our affiliates and suppliers may rely on Sections 17 and 18.
• Relationship. Nothing here creates a partnership, joint venture, agency, or employment relationship between us.
• Notices. We may give notice by email to the address on your account, or by posting in the Service; notice is deemed received when sent or posted. You must send notices to us at support@riverx.app. Keeping your email address current is your responsibility.
• Language. These Terms are drafted in English. Any translation is provided for convenience, and the English version prevails in the event of a conflict.
• Headings. Section headings are for convenience only and do not affect interpretation.

24. How to contact us