Support

Help for accounts, billing, and workspace issues

Response workflows for customers using RiverX

Use this page as the primary support destination for account access, billing questions, project issues, or publishing problems. Email support@riverx.app and we will reply to the address on your account.

Account and billing

Questions about login, plan access, credits, invoices, or subscription changes should include your account email and workspace details.

Project and publishing

Share the project URL, preview link, deployment error, and steps to reproduce so the support team can triage quickly.

What to include in your message

Send these to support@riverx.app so we can resolve the issue without a round trip:

Your account email address.
The affected workspace, project, or deployment URL.
The exact error message, timestamp, and a short reproduction path.
Whether the request is access, billing, bug triage, or production incident related.

Self-service links

Dashboard for active projects and workspace access.
Billing for plan and credit details.
Login if you need to access your account first.

Legal references

For service and data-handling details, review the Terms of Service and Privacy Policy.