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Build Zoom Virtual Agent

Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting.

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Specification
Skill ID
anthropics/knowledge-work-plugins/build-zoom-virtual-agent
Publisher
anthropics
Repository
knowledge-work-plugins
Installs
0
Files
23
Synced
Sep 23, 2026
How to use it

Open any RiverX project, open the Skills panel in the chat, and search for this identifier. The files are fetched from the source repository at install time.

anthropics/knowledge-work-plugins/build-zoom-virtual-agentInstalls these files
  • RUNBOOK.md
  • SKILL.md
  • android/SKILL.md
  • android/concepts/webview-lifecycle.md
  • android/examples/js-bridge-patterns.md
  • android/references/android-reference-map.md
  • android/troubleshooting/common-issues.md
  • concepts/architecture-and-lifecycle.md
  • ios/SKILL.md
  • ios/concepts/webview-lifecycle.md
  • ios/examples/js-bridge-patterns.md
  • ios/references/ios-reference-map.md
  • ios/troubleshooting/common-issues.md
  • references/environment-variables.md
  • references/samples-validation.md
  • references/versioning-and-drift.md
  • scenarios/high-level-scenarios.md
  • troubleshooting/common-drift-and-breaks.md
  • web/SKILL.md
  • web/concepts/lifecycle-and-events.md
  • web/examples/campaign-and-entry-patterns.md
  • web/references/web-reference-map.md
  • web/troubleshooting/common-issues.md

What this skill tells the agent

/build-zoom-virtual-agent

Background reference for Zoom Virtual Agent across:

  • Web campaign/chat embeds.
  • Android WebView wrappers.
  • iOS WKWebView wrappers.
  • Knowledge-base sync and custom API ingestion.

Official docs:

  • https://developers.zoom.us/docs/virtual-agent/
  • https://developers.zoom.us/docs/virtual-agent/web/
  • https://developers.zoom.us/docs/virtual-agent/android/
  • https://developers.zoom.us/docs/virtual-agent/ios/

Routing Guardrail

  • If the user is implementing Contact Center app surfaces inside Zoom client, chain with ../contact-center/SKILL.md.
  • If the user needs backend knowledge-base CRUD or automation scripts, chain with ../rest-api/SKILL.md and ../oauth/SKILL.md.
  • If the user asks only for website bot embed and campaign controls, stay on web/SKILL.md.
  • If the user asks for mobile native wrappers around web chat, route to android/SKILL.md or ios/SKILL.md.

Quick Links

  1. concepts/architecture-and-lifecycle.md
  2. scenarios/high-level-scenarios.md
  3. references/versioning-and-drift.md
  4. references/samples-validation.md
  5. references/environment-variables.md
  6. troubleshooting/common-drift-and-breaks.md
  7. RUNBOOK.md

Platform skills:

  • web/SKILL.md
  • android/SKILL.md
  • ios/SKILL.md

Common Lifecycle Pattern

  1. Configure campaign or entry ID in Virtual Agent admin.
  2. Initialize SDK in web or WebView container.
  3. Wait for readiness (zoomCampaignSdk:ready or waitForReady()) before calling APIs.
  4. Register bridge handlers (exitHandler, commonHandler, support_handoff) when native orchestration is needed.
  5. Handle conversation lifecycle (engagement_started, engagement_ended) and UI state.
  6. End chat (endChat) and clean up listeners.

High-Level Scenarios

  • Website campaign launcher with contextual customer attributes.
  • Mobile app WebView chat with native close/handoff bridge.
  • External URL handling via system browser vs in-app browser policy.
  • Knowledge-base sync from external systems using custom API connector.
  • Cross-team support flow that escalates from bot to live support with handoff payload.

Chaining

  • Contact Center app/web/mobile patterns: ../contact-center/SKILL.md
  • OAuth app setup and tokens: ../oauth/SKILL.md
  • API workflows for KB automation: ../rest-api/SKILL.md
  • Event-driven backend follow-up: ../webhooks/SKILL.md

Operations

  • RUNBOOK.md - 5-minute preflight and debugging checklist.

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Use this skill in a project

Open any RiverX project, search the Skills panel for anthropics/knowledge-work-plugins/build-zoom-virtual-agent, and install it in one click.

Use this skill