Support Ticket Triage
Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
Specification
- Skill ID
- composio-community/awesome-codex-skills/support-ticket-triage
- Publisher
- composio-community
- Repository
- awesome-codex-skills
- Installs
- 0
- Files
- 1
- Synced
- Sep 23, 2026
How to use it
Open any RiverX project, open the Skills panel in the chat, and search for this identifier. The files are fetched from the source repository at install time.
composio-community/awesome-codex-skills/support-ticket-triageInstalls these files- SKILL.md
What this skill tells the agent
Support Ticket Triage
Standardize how to classify and respond to incoming tickets.
Inputs to gather
- Ticket text (include attachments/links), product area, customer plan/tier if known.
- Desired outputs: category taxonomy, priority levels, SLA hints, tone/brand voice, whether to draft a reply.
Workflow
- Parse context: identify issue type, product surface, severity, customer impact, reproduction hints, and blockers.
- Categorize: assign category and subcategory; set priority (e.g., P0–P3) with short justification.
- Draft response (if asked): concise acknowledgment, empathy, restate issue, next steps, and ask for missing info; include reproduction checklist when uncertain.
- Internal notes: suspected root cause, logs to pull, teams to loop, and tracking IDs to create/attach.
- Output: tabular or bullet summary with
Category,Priority,Summary,Proposed Fix/Next Steps,Reply Draft.
Quality checks
- Avoid promises; give ranges not exact ETAs unless provided.
- Mask PII if copying to public channels.
- If signal is weak, present 2–3 likely categories and what evidence would disambiguate.
More from composio-community
Use this skill in a project
Open any RiverX project, search the Skills panel for composio-community/awesome-codex-skills/support-ticket-triage, and install it in one click.