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Persona Customer Support

Manage customer support — track tickets, respond, escalate issues.

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Specification
Skill ID
googleworkspace/cli/persona-customer-support
Publisher
googleworkspace
Repository
cli
Installs
0
Files
1
Synced
Sep 23, 2026
How to use it

Open any RiverX project, open the Skills panel in the chat, and search for this identifier. The files are fetched from the source repository at install time.

googleworkspace/cli/persona-customer-supportInstalls these files
  • SKILL.md

What this skill tells the agent

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

  • gws workflow +email-to-task
  • gws workflow +standup-report

Instructions

  • Triage the support inbox with gws gmail +triage --query 'label:support'.
  • Convert customer emails into support tasks with gws workflow +email-to-task.
  • Log ticket status updates in a tracking sheet with gws sheets +append.
  • Escalate urgent issues to the team Chat space.
  • Schedule follow-up calls with customers using gws calendar +insert.

Tips

  • Use gws gmail +triage --labels to see email categories at a glance.
  • Set up Gmail filters for auto-labeling support requests.
  • Use --format table for quick status dashboard views.

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Use this skill in a project

Open any RiverX project, search the Skills panel for googleworkspace/cli/persona-customer-support, and install it in one click.

Use this skill