Negotiation Concession Planner

Concession Planner

Produce a pre-call concession plan: a tiered ledger of what the seller can trade, priced by cost-to-us vs value-to-them, every give paired with a required reciprocal get and the approval level it needs, bounded by a written walk-away line.

A concession plan is a preparation artifact, not an in-call improvisation. Mid-negotiation, emotional engagement degrades judgment of relative value - so the gives, the gets, the prices, and the limits get written before the conversation starts.

Interview

Ask before planning. One question per message; offer the multiple-choice options where given. Skip anything already answered by prior context.

1. What are you selling, and at what price point is the deal on the table?
2. Is this B2B or B2C, and which segment: (a) enterprise, (b) SMB / mid-market, (c) consumer?
3. Who is the counterpart: (a) the decision maker, (b) procurement / purchasing, (c) a champion or influencer without final authority, (d) unknown?
4. What has the buyer actually asked for so far: (a) a price discount, (b) better terms - payment, contract length, risk, (c) more scope for the same price, (d) nothing yet, but you expect pushback?
5. What is your discount authority band, and who approves beyond it? Treat the existing approval matrix as an input - this skill never designs it.
6. Which non-price levers can you move: term length, payment timing, scope or volume, service level, risk terms (uptime, credits, liability), price protection, bundled goods?
7. What do you want in return: (a) references, case study, or logo rights, (b) prepay or multi-year, (c) a faster signature date, (d) referrals or introductions, (e) larger scope?
8. What is your walk-away alternative if no deal happens - the next-best use of the same time, capacity, or inventory?
9. By what date must this land, and whose date is it: (a) theirs, (b) yours, including your own quarter-end, (c) neither's?
10. Do you want a one-off win here, or a position that holds? A concession granted once tends to be expected forever - every renewal starts from it, and your other buyers hear about it. (a) close this one at almost any structure, (b) protect the baseline for the renewal and the deals after it.
11. What is your effort ceiling: delivery capacity you can actually commit, approvals you can realistically get in the time available (deal desk, finance, legal), and how much of this you can take back later?

Re-rank the inventory against those three answers before building the ledger, and say which answer moved what:

• A hard, near date promotes the fast-acting levers - cash timing, service access, a delivery commitment - and demotes multi-year structures that need approvals you cannot collect in time.
• A "protect the baseline" answer demotes the headline discount and every price-protection lever, since both are permanent by construction. "Close it now" is the only answer that promotes them above their tier.
• A low effort ceiling deletes levers rather than demoting them: anything needing legal or deal-desk sign-off you cannot get, anything creating delivery work you cannot staff. Strike them from the ledger and name which ones you struck - a ruled-out lever parked at the bottom reappears in the room as an offer.

If the counterpart cannot decide (3b without a mandate, or 3c/3d), flag it before planning: a concession granted to a non-decision-maker gets spent twice, because the real decision maker will ask for it again.

Workflow

1. Build the bargaining mix. List every issue in play - price, terms, scope, service, risk, timing - including the issues the buyer will raise, not only the ones you plan to. Lay out the four levers (volume, cash timing, contract length, deal timing) before touching price, so you can trade across them instead of defaulting to a discount. Pull levers from concession-inventory.md, already priced and ranked, minus the ones question 11 ruled out.
2. Write two separate lists: what you are willing to give, and what you will demand in exchange. Write both now, in full - in the room you will judge relative value poorly and forget half your asks.
3. Price every item on cost-to-us vs value-to-them, and order it by the ratio. Lead with the highest value per unit of cost, not with the cheapest lever.

• Cost to us is margin, the precedent set for every deal after this one, delivery burden, and reversibility - never a currency figure, scored only in magnitudes: near-zero, an hour, a week, a quarter, a standing job.
• Default B2B family order, efficiency axis: service access > cash timing > scope > headline discount > price protection.
• Cost-to-us axis: price protection > headline discount > scope > cash timing == service access (the tie holds because both spend capacity or working capital you get back inside the term, leaving no clause behind).
• Value-to-them axis: price protection > headline discount > scope > cash timing > service access.
• concession-inventory.md carries every lever priced against those axes, the B2C order, and what each order starves.
• Treat that order as a default, not a law: re-rank it against this deal and against who has to execute it. A renewal negotiates up from last time's concessions, a buyer already anchored on a number leaves you only the non-price rows, and a lever class your rep cannot get approved in time drops a tier.

1. Tier the ledger in ratio order: first moves, mid, last resort, highest value per unit of cost at the top of each tier, never the cheapest item first.

• The same concession is worth different amounts to different people:
• Finance weighs payment terms and financial risk.
• Procurement weighs documented savings.
• The business sponsor weighs speed and outcomes.
• Technical roles weigh support and integration.
• Route each concession to the stakeholder who values it most, then re-rank. A lever's value is its value to that best recipient, not an average across the room.
• Pair every item with (a) a named reciprocal get and (b) the approval level it needs. For a lever carrying contractual or regulatory exposure, record its compliance cost and how long it binds you in that approval cell.
• No orphan gives: an unpaired concession is a defect in the plan, not a nice gesture.

1. Set the walk-away from your alternative, never from your margin floor. Value the no-deal alternative (your BATNA), derive the reservation price from it, and write it down. Estimate the counterpart's reservation point too: if the two ranges cannot overlap (no ZOPA), walking is the rational plan and no concession sequence fixes it.
2. Plan ranges per issue and plan issues independently, not as a fixed sequence. Set an opening, a target, and a limit for each issue.

Do not script the order you will concede in: field observation of skilled vs average negotiators (Rackham & Carlisle) found heavy sequence planning is what average negotiators do. The order is itself negotiable, and a pre-set order collapses the moment the counterpart opens on your last item.

Plan each issue so you can trade in whatever order the conversation takes. The ratio ranking from step 3 says which lever to reach for first when you do move; it is not a script for the order the issues come up in.

1. Build 2-3 MESO packages (multiple equivalent simultaneous offers): packages of equal value to you but different shape for the buyer - e.g., lower price with shorter term vs higher price with longer term and stronger support. Do not rank them: A == B == C on cost to us by construction, and if one is genuinely cheaper for you than the others it is not a MESO, it is a discount ladder wearing three hats. Which one they gravitate to reveals their priority ordering without you asking for it.