Build a Web App
Open the detail page and start from this template on the homepage.
Build Your Own Helpdesk
You start with a working support desk: a public page where customers submit a ticket, a portal where they follow the conversation, and a team side where agents reply and track every request. It suits any product or service that answers customer questions by message and wants each one kept on record until it is resolved.
At a glance
- Type
- Vite App
- Remixes
- 0
- Database
- Included
- Hosting
- Included
Key highlights
- Customer portal with ticket history and charts
- Shared team inbox with ticket assignees
- Internal notes customers never see
- Your company name, logo and welcome message
Features and capabilities
- Ticket search by subject, number or customer, with status and priority filters
- Open, pending and resolved statuses with low, normal and high priority
- A customer reply reopens a pending or resolved ticket
- Customer list with ticket counts, last activity and each customer's tickets
- Separate sign-in for customers and your team, with admin and agent roles
What you get
A public support page with a Submit a ticket button, plus log in, sign up, team sign up and password reset pages. Your team gets an Inbox of open and pending tickets, an All tickets list with search and filters, a ticket page with status, priority, assignee, replies and internal notes, a Customers list, and Settings for your company name, logo and welcome message. Customers get a dashboard with ticket counts and two charts, their own ticket list, a new ticket form and profile settings.
Who it is for
Small software products that want customers to report problems in one place instead of scattered emails. Service businesses, such as agencies or repair shops, that want a record of every customer request and who is handling it. Clubs and member groups that take questions from members. It is not a live chat tool: conversations happen as ticket replies, not instant messages on your site.
Making it yours
Most people start by setting their company name, logo and portal welcome message in Settings. From there, ask in chat to rename the ticket statuses and priorities to match how your team works, add a category or product field to the new ticket form, change the wording on the public support page, or add a page of answers to common questions.
Getting started
- Step 01Pick this template and describe your idea in one or two sentences.
- Step 02Sign up as the first team member and set your company name, logo and welcome message in Settings.
- Step 03Ask in chat to rename the ticket statuses and priorities to match how your team works.
- Step 04Publish to get a live link you can share.
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Make Build Your Own Helpdesk yours
Open it in the editor, describe your changes in plain English, and publish when it looks right.